![]() Electromagnetic interference may also occur depending on the location of the TV.Power off these devices when not in use, or keep them away from your TV. If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV.Interference from other wireless devices.Check for an internet connection on other devices (smartphone, tablet, computer, etc.), if you don't have internet, contact your provider for assistance.Wait until your modem/router has time to establish a connection to the internet.Disconnect power from the modem/router for about 60 seconds, then reconnect power and make sure it's turned on.If you have a separate router, make sure the cable going from the modem to the router is securely connected.Make sure the internet cable going to your modem is securely connected.Your modem/router is not connected to the internet. ![]() ![]() Cancel or wait until this activity completes and try again. The network speed may slow down if other devices download large-sized files, such as videos. Other devices are connected to the same network.It is recommended that the TV and router be at least 1 meter (3 feet) apart. Place the router close to your TV, then check if the signal strength has improved. Your TV is connected to the router, but an internet connection isn't available (an exclamation mark ( !) is displayed on the signal icon).Your TV is not connected to the router (a question mark ( ?) appears on the signal icon).The Wi-Fi signal strength is weak (only half or less of the signal icon is dark).View the Network Settings icon for Wi-Fi signal strength or connection status.Ĭompare the network settings icon on your TV with the examples listed, and follow the suggested steps under the troubleshooting section.Choose the applicable steps based on your model year.Ĭheck the network status on your TV and then, if necessary, follow the suggested steps in the troubleshooting section provided. How it appears varies depending on the model year of your TV and the Android™ OS version installed. The Network Settings icon or messages on the TV menu screen indicate your network connection status. If you continue to experience Wi-Fi connection issues after resetting your devices, check the network status of your TV. If you need specific information and instructions, check your modem/router manual. This procedure does not change any settings stored in the router. Power reset your modem/router: Disconnect the power to your modem/router for at least one minute, then reconnect power and wait for your modem/router to complete its connection to the internet.Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.Note: When restarting using your remote or the menu, the TV will automatically turn off and back on after a short time.
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